Frequently Asked Questions
Everything you need to know about shopping with Ascension.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the individual garment dimensions before purchasing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
Are your materials sustainably sourced?
Ascension is committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing practices to ensure our garments are as kind to the planet as they are to your wardrobe.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.